Shipping Policy – Lozzia

Thank you for shopping with Lozzia. We are committed to delivering your order as quickly and safely as possible. Please read our Shipping Policy carefully before placing your order.

Processing Times

Orders are typically processed within 1–3 business days after payment has been received and confirmed.

Please note:

• Orders are not processed on weekends or public holidays
• During high-demand periods, processing times may be slightly delayed

Once your order has been shipped, you will receive a confirmation email with tracking information where available.

Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

• Australia: 3–10 business days
• International: 7–21 business days

Delivery times are estimates only and may vary due to customs, carrier delays, weather conditions, or peak shipping periods.

International Shipping

Lozzia ships worldwide where available.

International customers are responsible for:

• Customs duties
• Import taxes
• Additional shipping fees charged by their country

Lozzia is not responsible for delays caused by customs processing.

Tracking Your Order

Tracking information will be sent via email once your order has been dispatched.

Please allow up to 48 hours for tracking updates to appear after shipment.

Incorrect Shipping Information

Customers are responsible for ensuring all shipping details are correct at checkout.

Lozzia is not responsible for:

• Lost parcels due to incorrect addresses
• Delays caused by incorrect shipping information
• Packages delivered to the address provided by the customer

If an order is returned due to incorrect details, additional shipping fees may apply for reshipment.

Lost or Delayed Parcels

If your parcel is significantly delayed or appears lost, please contact the shipping carrier first using your tracking number.

If further assistance is needed, please contact our support team at:

Email: contact@Lozzia.com.au

While we will do our best to assist, Lozzia is not responsible for delays caused by postal carriers or customs services.

Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery with:

• Your order number
• Photos of the damaged packaging and items

We will review the issue and assist you as quickly as possible.

Order Changes & Cancellations

Once an order has been processed or shipped, it cannot be cancelled or modified.

Please ensure all order details are correct before completing your purchase.

Contact Us

For all shipping enquiries, please contact:

Lozzia
Email: contact@Lozzia.com.au

Thank you for shopping with Lozzia.